1. Orders, Returns & Exchanges
Q: Can I return or exchange my order?
Yes. All orders are eligible for return or exchange within 30 days of delivery, as long as the item is unworn, unwashed, and in new condition. Please note that underwear, socks, and Final Sale items are not eligible.
Q: Who pays for return shipping?
-
If you’re returning or exchanging because you changed your mind or ordered the wrong size, customers cover the cost of shipping items back.
-
If the product is defective or we made a mistake, Comfieze covers all shipping costs.
Q: When will I get my refund?
Once your return is received and inspected, we will issue a refund to your original payment method within 5–10 business days. For international orders, it may take up to 21 business days depending on your bank.
Note: Original shipping fees are non-refundable unless the return is due to an error from Comfieze.
Q: I bought a Bundle / Add More Save More deal. Can I return part of it?
Yes, but your refund will be adjusted based on the discount tier you still qualify for. For example, if you bought 3 tees for $75 and return one, your refund will be recalculated based on the 2 remaining tees at their standard price.
2. Shipping & Delivery
Q: Do you ship worldwide?
Yes, we ship to most countries worldwide.
Q: How much is shipping?
Q: How long does delivery take?
Delivery typically takes 7–14 business days worldwide, depending on your local postal service.
Q: Where do orders ship from?
All orders are shipped directly from our facilities in Vietnam.
Q: My tracking says delivered, but I didn’t receive my package. What should I do?
Please check with neighbors or your local postal carrier first. If the package still cannot be located, contact us at info@comfieze.com
3. Products & Sizing
Q: What materials do you use?
We use high-quality, durable, and comfortable fabrics, carefully selected to provide the best everyday wear experience while remaining eco-conscious where possible.
Q: How do I find my size?
Each product page includes a size chart with measurements, along with model references to help you choose the right fit.
Q: How do I care for my Comfieze products?
-
Machine wash cold on a gentle cycle.
-
Wash with similar colors.
-
Do not bleach.
-
Air dry recommended (or tumble dry low).
-
Iron on low heat if needed.
4. Discounts & Promotions
Q: Can I use more than one discount code?
No. Only one discount code can be applied per order.
Q: Do you offer first-time customer discounts?
Yes! Sign up for our newsletter to receive 10% off your first order.
Q: What is Final Sale?
Items marked as Final Sale are heavily discounted and cannot be returned or exchanged.
5. Payments & Customer Support
Q: What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal.
Q: How do I contact customer support?
You can reach us anytime at info@comfieze.com. Our team will get back to you within 24 hours (business days).
